Dear patients, it is crucial that patients, who have different complaints and whose treatment process is continuing, can safely receive healthcare services in these days, during which the number of COVID-19 cases is gradually increasing.
As Güven Health Group, per the recommendations of World Health Organization and the Turkish Ministry of Health, and the decisions of our hospital’s Infection Committee we have taken several precautions to preserve the health of all our patients, visitors and staff.
1. Case Risk Evaluation for Appointment Requests
We evaluate all the appointment requests we receive per the Covic-19 algorithm of the Ministry of Health and start the patient monitorization at the appointment step.
2. Safety of Healthcare Personnel
We are following the recommendations of WHO; materials such as masks, gloves, gowns are used by the staff that are in direct contact with the patients of within the treatment area. The fact that wrong and incorrect usage of protective materials can cause health problems is considered.
The examinations of the children who apply to our Pediatrics department for a routine examination and who apply with a high fever, will be performed in different areas.
4. Accompaniment Restrictions and Control
The acceptance of visitors and accompanies are restricted for a while. The individuals who are receiving inpatient treatment are allowed only one accompany. The individuals that will accompany patients will be accepted after they are evaluated according to Covid-19 algorithm.
5. Controlled Access
The inpatient ward doors are closed to outside access. Accompanies will be able enter the wards with the cards provided to them during the admission.
6. Mother - Baby Safety
The health of the mothers, who give birth at our hospital, and their babies is of utmost importance. During the Covid-19 pandemic, the decorations and photographers within the room are not allowed.
7. High-Level Hygiene Precautions
All surfaces of our hospital, especially the contact points, are frequently cleaned 24/7 by our trained cleaning staff with special solutions and disposable materials. Hygiene practices are kept at the highest level.
8. Disinfectant Points for Our Visitors
At all patient-desks and common areas, hand sanitizers are available for our patients to use.
9. Minimum Contact
As a part of precautions against COVID-19 Pandemic, we are minimizing the contact within our hospital. We reorganized the seats at all the waiting areas and cafeteria so that there is more than 1m space between the individuals.
For a while we are only able to provide your test and laboratory results online. If a consent needs to be given for a procedure you can use your personal pen.
10. Notifications and Reminders
Methods for protection against Covid-19 are frequently reminded through the digital screens and pointers that are available at every floor and hallway.
11. Remote Online Health
We have put online health services into effect to provide services for patients that don’t want to leave their homes and to decrease the number of people coming into our hospital.
12. Home Care Services
During this period, the patients, who do not want to leave their houses but still need to get services from our expert healthcare staff, can benefit from our home care services. Our expert staff can provide you with services within the comfort of your own home.
13. Institutional Staff Training
Starting from the day Covid-19 first diagnosed in Wuhan, our staff is regularly trained about the possible scenarios and versatile action plans by the Science Council and Medical Directorate of our hospital.
14. Cargo & Delivery
No packages, cargos, flowers are accepted to our hospital.
15. Home Office
Some of our administrative staff has started to work from home in order to preserve the health of our patients, visitors and staff and to decrease the number of people coming into our hospital except the patients that are currently being treated at our hospital.
In the light of contemporary medicine, science and experience, our expert staff is working tirelessly to safely provide you healthcare services and to fight against Covid-19. However, we also need your support to overcome this pandemic. We are sure that you will fulfill your duties and responsibilities for protection against Covid-19 and together we all will get through this hard time and get back to our social lives.
16. Suspension of Valet Service
As a part of precautions against COVID-19 Pandemic, the valet services provided at Güven Hospital and Güven Çayyolu Health Campus are suspended for the time being. However, our staff will direct you to our parking lot to for you park your vehicle.